Privacy Policy

Effective date: September 28, 2026

This Privacy Policy explains how 4-Amino-Labs (we, us, our) collects, uses, shares and protects information when you visit 4aminolabs.com, create an account, place an order, use our chat assistant, file a shipping claim, or otherwise interact with us. By using our website, you agree to the practices described here.

Who we are

4-Amino-Labs is a research compound supplier based in Ferndale, Michigan. Our website is https://4aminolabs.com. You can reach us at [email protected], +1 (256) 472-1983, or 23133 Woodward Ave, PMB 42, Ferndale, MI 48220.

Information we collect

Information you give us

Account details: name, email address, password, phone number, and any registration fields we ask for.
Order details: billing and shipping addresses, products purchased, order notes, and payment method type.
Messages: anything you send us by email, phone, contact form, or our chat assistant, including photos you attach in the chat.
Shipping claims: the order details, contact information, description of the problem, photos and signature you submit on our shipping claim form.
Reviews and feedback: product reviews and survey responses you choose to submit.
Marketing preferences: your email subscription status, stock alert requests, and push notification permissions.
Affiliate details: if you join our affiliate program, the information needed to track referrals and pay commissions.

Information collected automatically

Device and connection data: IP address, browser type and version, operating system, device type, screen size, language and time zone settings.
Usage data: pages viewed, products viewed, items added to cart, links clicked, the site that referred you, and the date and time of your visit.
Session data: our analytics tools may record how you interact with pages, including clicks, scrolling and mouse movement, to help us improve the site.
Cookies and similar technologies: small files and browser storage used to keep you logged in, remember your cart, recognize repeat visits, measure performance and support advertising.

Information from others

Payment providers confirm whether a payment succeeded. We do not receive or store your full card number.
Fraud prevention services give us a risk assessment for orders.
Shipping carriers provide delivery and tracking status.
Advertising and analytics partners may tell us how you found our website.

Chat assistant

Our website includes an automated chat assistant. When you use it, we record the full conversation, including your messages and the assistant’s replies. With each conversation we also collect your IP address, device type, operating system, browser, screen size, time zone, language setting, the page you were on and the page that referred you. We store a random identifier in your browser so we can recognize repeat visits to the chat. If you are logged in, the conversation is linked to your account, including your name and email address. If you type an email address into the chat, we record it with the conversation.

You can attach photos in the chat, for example of a damaged package. Photos are stored privately on our servers, are not publicly accessible, and can be viewed only by our staff. Please avoid sharing photos that show identity documents, payment cards or other people.

Chat messages, including any photos you attach, are sent to our AI service provider, Anthropic, to generate replies. We use chat records to answer your questions, improve our service, enforce our Terms of Service, and prevent fraud and misuse. Please do not share payment details, passwords or sensitive personal information in the chat.

Shipping claims

If you report a lost, damaged or incorrect order through our shipping claim form, we use the information and photos you provide to review and resolve your claim, including verifying it against your order. We may share relevant claim details and photos with the shipping carrier or its insurer when we file a claim with them. Claim photos and signatures are stored privately and are not publicly accessible.

How we use your information

To process orders, take payment, ship products and provide customer service.
To create and manage your account.
To review and resolve shipping claims.
To verify age, screen orders for fraud and enforce our Terms of Service, including our research-use-only policy. We may decline or cancel orders and close accounts where we believe products are intended for prohibited use.
To send order confirmations, shipping updates and account notices.
To send marketing emails, stock alerts and push notifications if you have opted in.
To understand how our website is used, fix problems and improve our products and services.
To show relevant advertising and measure the results of our campaigns.
To comply with legal obligations and protect our rights, customers and business.

How we share your information

We share information with service providers who help us run our business. They may only use it to provide services to us. These include:

Payment processing: our card payment gateway (Bank of America), bank payment providers (Link Money, Plaid and ACH processing), cryptocurrency payments (OxaPay) and Zelle.
Fraud prevention: FraudLabs Pro.
Shipping and fulfillment: ShipStation, UPS and USPS, including claim details when we file a shipping claim with a carrier or its insurer.
Email, notifications and messaging: Omnisend, MailPoet, OneSignal and our email delivery service.
Analytics and site performance: Google Analytics and Google Tag Manager, Microsoft Clarity, Jetpack, Metorik, and our hosting, caching and security providers, including Cloudflare.
Advertising: Google and other advertising platforms we use to promote our products.
Reviews: our customer review service, which may email you a review request after purchase.
Affiliate program: our affiliate platform, which tracks referrals.
AI chat: Anthropic, which processes chat messages and any photos you attach in the chat to generate replies.

We may also disclose information when required by law or legal process, to protect the safety, rights or property of our customers, our business or others, or as part of a merger, sale or transfer of our business.

We do not sell your personal information for money. Some state laws treat the use of advertising cookies and pixels as sharing or targeted advertising. You can opt out as described under Your choices and rights.

Cookies and tracking technologies

We and our partners use cookies, pixels, tags and browser storage to operate the site and for the purposes described above. Most browsers let you block or delete cookies. If you block essential cookies, parts of the site, such as login and checkout, may not work. You can also limit ad personalization through your Google account settings and your device’s advertising settings.

How long we keep your information

Account and order records are kept while your account is open and for as long as needed for tax, accounting and legal purposes.
Chat conversations, including any photos attached in the chat, are kept for up to 12 months.
Shipping claims, including photos and signatures, are kept for as long as needed to resolve the claim and for our business, tax and legal records.
Marketing data is kept until you unsubscribe or ask us to delete it.
Analytics data is kept according to each provider’s retention settings.

How we protect your information

We use reasonable safeguards, including encrypted connections, access controls and trusted service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

Marketing emails: use the unsubscribe link in any email.
Push notifications: turn them off in your browser or device settings.
Account details: update them any time from My Account.
Access, correction and deletion: you can ask for a copy of the personal information we hold about you, or ask us to correct or delete it.
Targeted advertising: you can ask us not to use or share your information for targeted advertising.

To make a request, email [email protected] with the subject line Privacy Request. We will verify your identity before acting on it. Some information must be kept for legal, tax, fraud prevention or security purposes. Depending on your state, you may have additional rights, and you may appeal our decision by replying to our response. We will not discriminate against you for exercising your rights.

Age requirement

Our website and products are intended only for adults 21 and older. We do not knowingly collect information from anyone under 21. If you believe a minor has given us information, contact us and we will delete it.

United States only

We sell and ship only within the United States, and your information is processed and stored in the United States.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last changed. Continued use of our website after changes means you accept the updated policy.

Contact us

4-Amino-Labs
23133 Woodward Ave, PMB 42
Ferndale, MI 48220
[email protected]
+1 (256) 472-1983